Service Negligence

Our client was preparing reports on behalf of various legal firms that were passing them the work to report principally on an aspect of leisure where a customer had not had an enjoyable experience and where legal recourse in the form of compensation was being sought.

The system asked the customer around 200 questions and any one of those answers would trigger a responsorial output in the form of, amongst other things, a short statement, complete sections of text or complete descriptive paragraphs or pages of text to build up a full specialist report about the customer's experiences and subsequent care.

Example of Input Section (Changed to protect nature of client business)

Key : Q= Question | IC= Input Choices | R = Report Output

Q: Would you eat at that restaurant again?

IC: Yes / No

R: The client stated that they would not eat at that restaurant again.